Terms of service
Terms & Conditions
Welcome to 550 Interiors Ltd. By using this website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before completing your purchase.
1. Payment Terms
-
All online orders must be paid in full at the time of purchase.
-
We accept:
-
Debit/Credit Cards
-
Bank Transfers
-
Buy Now, Pay Later options via Klarna and Clearpay
-
- A 100% non-refundable deposit is required at the time of order for all items not in stock.
-
Payment must clear before goods are dispatched or made available for collection.
-
Title and ownership of goods remain with 550 Interiors Ltd until full payment has been received.
2. Klarna & Clearpay
We offer flexible installment options through trusted third-party providers:
-
Klarna allows you to split your payment into 3 interest-free installments or pay later within 30 days.
-
Clearpay allows you to pay in 4 interest-free installments over 6 weeks.
By selecting Klarna or Clearpay at checkout, you agree to their terms:
Please ensure you understand their repayment terms. 550 Interiors Ltd is not responsible for credit decisions, payment issues, or disputes with Klarna or Clearpay.
3. Order Processing & Delivery
-
Delivery dates are estimated only. Delays may occur, and we accept no liability for late deliveries.
-
Goods are only released for dispatch once full payment has cleared.
-
It is the customer's responsibility to inspect goods at the time of delivery and report any damage or shortages immediately with supporting photos and the delivery note.
-
Claims made after delivery will not be accepted unless goods are returned at the same time with the original invoice.
4. Product Information & Installation
-
All our porcelain tiles are suitable for underfloor heating.
-
Cracks or breakages due to uneven surfaces, excess adhesive, or improper installation are not covered under warranty.
-
We recommend using a slip mat under floor tiles. Speak to our team for guidance.
-
Due to natural variation in shade, pattern, and glaze:
-
Samples are for reference only.
-
Customers must inspect all tiles before installation.
-
Once fitted, no claims can be accepted for product variation or appearance.
-
5. Returns & Cancellations
-
You have the right to cancel and return your order within 14 days of delivery.
-
Returns must be:
-
In full boxes only
-
Unopened and in original resaleable condition
-
Accompanied by proof of purchase
-
-
A 25% restocking fee applies unless otherwise agreed.
-
No returns accepted on:
-
Adhesive or sealant products
-
Opened boxes
-
Special order or custom items
-
-
Refunds will be issued upon inspection and approval of returned goods.
6. Estimates & Responsibility
-
We are happy to assist with quantity estimates, but the final responsibility lies with the customer or their agent.
-
Ensure your installer checks the surface for levelness prior to tile installation. We do not accept responsibility for cracking due to uneven floors.
7. Validity & Legal
-
All quotations and offers are valid for 30 days.
-
These Terms & Conditions are governed by the laws of England and Wales.
-
Your statutory rights are not affected.
Contact Us
If you have any questions about these Terms and Conditions or the information we hold about you, please contact us at:
550 Interiors Ltd,
20A Rabone Lane,
Birmingham,
England,
B66 3JH
Freephone: 0121 558 8849
Email: office@550interiors.co.uk
By using our website, you consent to the terms outlined in this Privacy Policy.